Privacy Policy

Effective Date: September 17, 2026

Tidwell Air Systems LLC ("Tidwell Air Systems," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, and protect information when you visit tidwellairsystems.com, contact us, request service, or otherwise interact with our business.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Service or property address

Information about your heating, cooling, or HVAC service needs

Messages, questions, or other information you submit through our website

Appointment or service request information

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

How We Use Your Information

We may use the information we collect to:

Respond to questions or service requests

Contact you regarding requested HVAC services

Schedule appointments or service calls

Provide estimates, service information, and customer support

Follow up regarding previous inquiries or services

Send appointment confirmations, reminders, or other service-related communications

Improve our website, services, and customer experience

Measure the effectiveness of our website and advertising

Maintain business and customer records

Comply with applicable legal and regulatory requirements

Phone, Email, and Text Communications

If you provide your phone number or email address, we may use that information to respond to your request, provide information about your service, schedule or confirm appointments, and follow up regarding your inquiry.

If you separately consent to receive text messages from Tidwell Air Systems LLC, we may send service-related or other communications by SMS or MMS. Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Mobile information and text-message opt-in information will not be sold or provided to third parties for their own marketing or promotional purposes. Information may be provided to service providers that assist us in operating our communications and business systems when necessary to provide those services.

Cookies and Tracking Technologies

Our website and the services used to operate it may use cookies, browser storage, pixels, scripts, and similar technologies.

These technologies may be used to:

Make the website function properly

Remember information entered into website forms

Understand how visitors use our website

Measure website traffic and performance

Determine how visitors arrived at our website

Measure the effectiveness of advertising campaigns

Improve our website and services

We may use third-party website, analytics, customer relationship management, and advertising services that collect information through these technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Advertising and Analytics

We may use advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertisements.

These services may use cookies or similar technologies to collect information about website visits, device information, interactions with advertisements, and other activity.

Information collected through advertising or analytics services is handled according to the privacy practices of the applicable service providers.

How We Share Information

We may share information with trusted service providers that help us operate our business, website, customer communication systems, advertising, analytics, scheduling, or other business functions.

These providers may only receive information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, property, or safety of Tidwell Air Systems LLC, our customers, or others.

We do not sell customer personal information for monetary compensation.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill legal or contractual obligations, resolve disputes, and operate our business.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you.

You may also request to stop receiving promotional communications from us. Service-related communications necessary to respond to an active request or provide requested services may still be sent.

For text messages, reply STOP to opt out of further SMS communications.

Third-Party Links

Our website may contain links to websites or services operated by other organizations. Tidwell Air Systems LLC is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your information is handled, please contact:

Tidwell Air Systems LLC
Baldwin County, Alabama
Phone: 251-942-4231
Email: [email protected]
Website: tidwellairsystems.com